What happens when I start the process?
You activate reviews automation by activating any rule for reviews.
When you do, we will automatically and randomly assign an activated rule to the review and start generating the comment on this basis. The grades, however, are 5 stars by default (you have ample time to edit this afterwards).
The pre-loaded rules will order the publication of reviews within 3 days from the check-out. However, if when you start reviews automation you have already pending reviews that are older than 3 days from the check-out, we will delay them for one day (to give you time to edit them).
If your pending review is in its last day, the review will be sent by 5 minutes before the review is due to expire.
You will not receive any special notification from us.
How does it work with reviews on Airbnb?
You always have the option to write a review on Airbnb. If you write a review on Airbnb, our review automation will not change your comments or the accompanying stars and recommendations.
In the same way, even after a review has been sent automatically by Smartbnb, you may still edit your review within 48 hours, until your guest publishes their review.