Rules define the moment when you want Messaging to do something. Both Events and Reservations require you to have active rules to perform their operations.
For Events, it can be after a booking inquiry, a pre-approval, a request to book, or an accepted reservation. The following videos shows the process of creating a new rule for the Events flow.
For Reservations, this can be any time before or after a check-in or check-out. It can be, for example, 5 days before check-in, 6 hours after the check-in, or the eve of the check-out. The following video shows the process of creating a new rule for the Reservations flow.
Configure a rule to apply only to a listing
To provide a tailored experience to your guests, rules can be restricted to a listing. This means if an inquiry or a reservation concerns that listing, that rule will be considered instead of any other one. This can be useful, for example if you want to have detailed instructions for each of your listings.
You can configure a rule to be specific to a listing by clicking your rule on Edit, then select the listing to which you want to restrict the current rule, in the Additional settings panel.
The following video shows the process of restricting a video to one listing.
Rules need to be activated
We want to give you as much control as we can over the process. As a result, you can control the activity of Messaging at the component level (active or deactivate the entire Messaging component) and at the rule level.
For this reason, rules need to be individually activated for Messaging to work and send templates from rules.