Messaging is multilingual by design. A guest who writes to you in one language should get a reply in that language. If some of your guests can expect to have an answer from you in their language, you should probably configure Messaging to support that language.
Your templates define which language you support, and what message should be sent.
Since rules define the moment when a message is sent, templates are the actual text that will be sent, in the most suitable language for each guest.
When you create your account, templates are automatically created in English and in French to get you started. You can of course edit those templates. If you have no use for it, and if it can cause confusion, you may also delete the template provided in French.
Add support for a new language
Within the rule editor, you can very easily add support for one language. Just select the Add Language tab, and then select the language for which you want to be able to send messages.
When is a specific language used?
Before any message is prepared, we will detect the language of the last message of the guest. Messaging will send messages in a language if your guests are writing to you in that language.
In very rare circumstances, the guest doesn't or cannot send a message. An alternative language can still be used if:
- the guest has a profile description in that language, or
- declares to have some ability to speak in that language, or
- is coming from a country which has that language has one of its official languages.
What happens if your guests write to you in a language for which you have no support?
In that case, or when something goes wrong with our language detection, your message will be generated in your fallback language.
You can change your fallback language in your Messaging Settings. By default, it is defined to be English, but you can switch to any other supported language.