Custom codes are a powerful engine to automatically adapt your message to the profile of your guests, their inquiry or reservation, and your listing. You need to set them up personally, so that it reflects your own hosting style and requirements.
If you are not sure how it should work, you can give it a try and simulate your template against past conversations. You can also ask us questions by email; we would be happy to check that your setup corresponds to your expectations.
How it works
Custom codes are small bits of text that you can insert in your templates. They always start, and end, by "%%", to distinguish them form our system short codes, which start, and end by "%".
Whenever a message needs to be prepared, or sent, your custom code is replaced by the matching text.
Add a custom code
You can create or edit your custom codes in your Messaging's Command Center, then select the tab Custom Codes.
You will see this form:
It is made of 3 parts:
- The custom code itself. It can be a simple word, such as "sofa", and can include letters and numbers.
- The matching text, containing what the custom code should be replaced with.
- The condition, which defines when the custom code should be replaced with the matching text.